Request a reset link
1
Go to the forgot password page
On the login page, click Forgot password? below the sign in button.
2
Enter your email
Type the email address you used to sign up and click Send reset link.
3
Check your inbox
You will see the message: “If an account exists with that email, we sent a password reset link.” Check your spam folder if you don’t see it within a few minutes.
For security, Chemolytic shows the same confirmation message whether or not an account exists for that email.
Set your new password
1
Open the reset link
Click the link in the email. It opens a page where you can enter your new password.
2
Enter a new password
Fill in New password (minimum 8 characters) and Confirm password. Both fields must match.
3
Submit
Click the confirm button. You are redirected to the login page and can sign in with your new password immediately.
Troubleshooting
The link says 'Invalid link' or 'The link may have expired'
The link says 'Invalid link' or 'The link may have expired'
Reset links expire after a limited time. Go back to the forgot password page and request a new one.
I see 'Too many reset attempts'
I see 'Too many reset attempts'
You’ve hit the rate limit. Wait a few minutes before requesting another link.
I don't know which email I used
I don't know which email I used
Try any email addresses you may have used. If you signed up with Google or Microsoft, use those buttons on the login page instead.