> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chemolytic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Password reset

> Reset your Chemolytic password if you've forgotten it.

If you forgot your password, you can set a new one through the reset flow. This only applies to accounts that signed up with email and password. Google and Microsoft accounts are managed by those providers.

## Request a reset link

<Steps>
  <Step title="Go to the forgot password page">
    On the login page, click **Forgot password?** below the sign in button.
  </Step>

  <Step title="Enter your email">
    Type the email address you used to sign up and click **Send reset link**.
  </Step>

  <Step title="Check your inbox">
    You will see the message: "If an account exists with that email, we sent a password reset link." Check your spam folder if you don't see it within a few minutes.
  </Step>
</Steps>

<Note>
  For security, Chemolytic shows the same confirmation message whether or not an account exists for that email.
</Note>

## Set your new password

<Steps>
  <Step title="Open the reset link">
    Click the link in the email. It opens a page where you can enter your new password.
  </Step>

  <Step title="Enter a new password">
    Fill in **New password** (minimum 8 characters) and **Confirm password**. Both fields must match.
  </Step>

  <Step title="Submit">
    Click the confirm button. You are redirected to the login page and can sign in with your new password immediately.
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="The link says 'Invalid link' or 'The link may have expired'">
    Reset links expire after a limited time. Go back to the forgot password page and request a new one.
  </Accordion>

  <Accordion title="I see 'Too many reset attempts'">
    You've hit the rate limit. Wait a few minutes before requesting another link.
  </Accordion>

  <Accordion title="I don't know which email I used">
    Try any email addresses you may have used. If you signed up with Google or Microsoft, use those buttons on the login page instead.
  </Accordion>
</AccordionGroup>